The MetrovÃas company, which runs the subway line, informed that it is currently implementing a new system to top up the SUBE and Monedero cards and regretted many passengers were affected by disgruntled ticket booth employees in the B line who were protesting the system.
“We’re implementing a new system to top up the cards by positioning the keyboard in a more comfortable, easy to reach area,” the statement released by the company read.
The changes “were decided by the Ministry of Labour and the Secretariat of Transportation.”
“We regret any inconveniences that this protest may have created,” it added.
On Monday morning, employees working in the ticket booth of the B line refused to top up the SUBE or Monedero cards, although they continued to sell regular subway tickets.
The employees argue that the location of the keyboard, which they must press every time a customer tops up their cards, is uncomfortable and causes them “physical pain.”
“We’re implementing a new system to top up the cards by positioning the keyboard in a more comfortable, easy to reach area,” the statement released by the company read.
The changes “were decided by the Ministry of Labour and the Secretariat of Transportation.”
“We regret any inconveniences that this protest may have created,” it added.
On Monday morning, employees working in the ticket booth of the B line refused to top up the SUBE or Monedero cards, although they continued to sell regular subway tickets.
The employees argue that the location of the keyboard, which they must press every time a customer tops up their cards, is uncomfortable and causes them “physical pain.”
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